The Terms of Use ("Terms") create a legally binding agreement for you to avail the services offered by Aakar Exhibition Pvt Ltd. ("AEPL"). AEPL provides an internet-based ticketing portal operated for providing event discovery, promotion, and ticketing services on their platform ("Platform"). We provide information relating to the pricing, availability, and reservation of tickets for any events across cities and rural areas. By registering, accessing, browsing and/or using the Platform as a "User" (which means a person or any legal entity who uses the Platform to get information or purchases tickets for any upcoming events in the city), or as an "Organizer" (which means creators publishing, promoting and selling tickets of their upcoming events to the Users on the Platform), a) you agree to be bound by these Terms and acknowledge having read the privacy policy located at B-804, Wall Street 2, Opp Orient Club, Ellis bridge, Ahmedabad 380006, Gujarat, India ("Privacy Policy") you have the legal capacity and are competent to enter into this agreement; c) in the event you are entering into these Terms on behalf of any entity/company or its group, you possess the requisite authority to bind such entities, company or its groups to these Terms. If you do not agree to these Terms, you should immediately cease using our Platform.
AEPL, User, and the Organiser will be individually referred to as Party and collectively as Parties.
Subject to compliance with these Terms, AEPL grants the User a non-exclusive, non-transferable, non-sublicensable, revocable right to browse the Platform and search for, view, register for or purchase tickets or registrations to an event published on the Platform.
Subject to compliance with these Terms AEPL grants the Organiser a non-exclusive, non-transferable, non-sublicensable, revocable right to a) create, publish, and promote any upcoming events on the Brand Page b) sell tickets, manage, track, and collect sale proceeds for the published events through the Event Page.
The User may choose to register on the Platform in order to enjoy certain benefits and additional features that are available to the registered Users. The User can sign in and create their account by providing us their username and a password or can also sign in using any of their social media or third-party sign-on services ("Account").
The Organiser can create a page on the Platform, to publish information about their business, the list of events they have organized in the past, and the list of upcoming events ("Brand Page"). Organizers only after the creation of a Brand Page shall be allowed to post information about and sell tickets for the upcoming events they will be organizing on the "Events Page". Organizers can create a Brand Page by signing in with their business name and business URL. In addition to this AEPL may collect additional information from the Organiser for verification purposes. This information may be used to verify Organiser’s identity, the validity and/or legality of the transactions, and/or whether the Organiser is qualified to use the Platform for publishing their events. Organiser agrees to (a) provide this information in a timely, accurate and complete manner and (b) maintain and promptly update this information in a timely manner to ensure it remains accurate and complete at all times. Acceptable Use: The Organiser and the User agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, timeshare disassemble, reverse engineer, decompile or make the Platform available to any third party other in furtherance of your intended purposes as expressly permitted by these Terms; (b) modify, adapt, or hack the Platform or otherwise attempt to gain or gain unauthorized access to the Platform or related systems or networks; (c) use the Platform to store or transmit any content that infringes upon any person’s intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (d) use the Platform to knowingly post, transmit, upload, link to, send or store any viruses, malware, trojan horses, time bombs, or any other similar harmful software; (e) "crawl," "scrape," or "spider" any page, data, or portion of or relating to the Platform (through use of manual or automated means); In addition to this, the Organiser agrees (a) not to use the Platform to publish events that contain and/or promote any sexually explicit or sexually suggestive content, including pornographic material or sexually explicit videos (b) not to use the Platform to publish any event promoting political or religious extremism or any other violent event; (c) use the Platform, to store or transmit the data provided by the Users to the Organiser, in violation of applicable laws and regulations, including but not limited to violation of any person’s privacy rights, export control laws/regulations (d) to ensure that all necessary approvals for organizing the event have been obtained from authorities including, but not limited to, any state, county, municipal or other local authority’s authorization of the event, traffic engineering authorizations, fire department inspection reports, authorization to receive minors (if applicable), sanitary authorization (if applicable), and any other potential applicable authorization; and (e) to provide public notice of the cancellation or postponement of the events and notify AEPL and the Users immediately after such notice. If AEPL informs the Organizer or the User that a specified activity or purpose is prohibited with respect to the Platform, Organiser or the User will ensure that they immediately cease the use of the Platform for such prohibited activity or purpose.
Users can buy tickets for any event from the Event Page of the Organiser. The User directly enters into an agreement with the Organiser. The Organiser shall ensure to publish only authentic events on the Brand Page. AEPL strictly prohibits any Organiser to republish or resell the tickets of any event that has been already published by another Organiser on their Brand Page ("Republished Event"). Users shall be responsible for verifying the authenticity and complying with the terms and conditions for attending the event listed on the Brand Page and Event Page. AEPL is not responsible for (a) the accuracy, legality, safety, or quality of the events published on the Brand Page and Event Page; (b) change of event place; (c) cancellation or postponement of the events; and (d) the restriction of entry of the User to the event venue (e) any purchase of tickets by the User, by directly contacting the Organiser or through any other booking platform (f) sale of tickets for any Republished Events and (g) any physical or virtual promotion of events by the Organiser outside the Platform. Upon the purchase of the tickets by the Users, AEPL shall provide the Users with a confirmation message with a unique QR code. In the case where a physical ticket is required, they will be provided by the Organiser at the event venue prior to the event. The Organiser agrees to unconditionally accept, and honor all the ticketing commitments to all the tickets that have been confirmed by AEPL through their Platform. Organiser shall verify the QR code using the ticket verification app provided by AEPL at the venue of the event and may also check for the fulfillment of any event restrictions criteria prior to the event. Exchange, resell, or transfer of tickets can only be done at the discretion of the Organiser.
Organiser and User acknowledge and agree that the Platform may contain links to other third-party websites and the use of the third-party websites shall be subject to the terms and conditions and privacy policy of such third-party websites. AEPL shall not be responsible for the contents of such third-party websites. AEPL shall also not be responsible for any error, omission or misrepresentation on the third-party websites. The mere provision of links to third-party websites, in no way, amounts to the endorsement of the third-party websites by AEPL. Such links are provided only for the convenience of the Users and Organisers.
For events in India: The base price of the tickets for the events published on the Event Page shall be fixed by the Organiser ("Base Price"). AEPL shall collect directly from the Users the Base Price as well as a transaction fee as specified in the pricing schedule published on the AEPL website, for every ticket booked through the Platform ("Booking Fee"). The Base Price and the Booking Fee are collectively called the "Event Registration Fee". Organiser authorizes AEPL to process the Event Registration Fee through AEPL’s partnered payment gateways. The Parties shall be subject to the terms and conditions of the third-party payment gateways. Upon receiving the Event Registration Fee from the Users, AEPL shall withhold the payments to the Organisers for 3 days, post the event to see if there are any complaints from the Users relating to the event ("Withholding Period"). Upon receiving complaints, if AEPL in its sole discretion believes that the event published by the Organizer is or is likely to be in violation of these Terms, AEPL will refund the Base Price to the Users with or without notice to the Organiser. On completion of the Withholding Period without any complaints, AEPL shall transfer the Base Price to the Organiser. The amount shall be transferred to the Organiser’s bank account, details of which shall be provided in the payout settings on the Platform at the time of the creation of the Brand Page. AEPL shall have no liability and will make no refund towards any request from the Users post the Withholding Period, the Users must directly contact the Organiser with respect to any refund-related queries. The Organiser shall include a refund policy on their Event Page with respect to every event they publish. In the event of refunds due to violation of these Terms or cancellation, postponement, overbooking, strike, force majeure, or any other causes not directly attributable to AEPL, AEPL shall continue to be entitled to the Booking Fee and any other handling fee charged. The Organizer is obliged to raise objections, if any, against the payments from AEPL within 30 days after payment of the Base Price. If not any dispute against such payment shall be deemed to be waived by the Organiser. For events outside India: For the sale of tickets for an event happening outside India, AEPL shall not collect the Event Registration Fee from the Users. The Users shall directly pay the Organiser through a third-party payment gateway such as Paypal or Stripe. After receiving the payment, the third-party payment gateway shall transfer the Booking Fee to AEPL and the Base Price to Organiser as per their standard payment cycle. from the completion of a payment transaction. AEPL shall not be responsible for any refund request for any such event for which the Organiser directly collects the Event Registration Fee from the User. Users must contact the Organiser with respect to any refund-related queries in accordance with the refund policy published on the Event Page of the Organiser. The Booking Fee and any other handling fee collected by AEPL are non-refundable.
Organizers in addition to the starter plan, can subscribe to other advanced plans such as the professional or the business plan etc, for publishing and promoting their events on the Platform to use certain additional features available on the Platform. AEPL shall collect from the Organiser a professional fee for providing these advanced plans ("Platform Usage Fee") in accordance with the pricing schedule listed on the AEPL website . Organizers shall pay the Advance Plan Fee within the time limit and the manner specified on the AEPL website.
Organiser can subscribe to the marketing plan of the AEPL for using the Platform for promoting and marketing any event that is published on their Event Page. AEPL shall collect from the Organiser a marketing fee as specified in the event marketing plan published on the AEPL website ("Marketing Fee") for providing such marketing services. Organizers need to pay the Marketing Fee within the time limit and the manner specified in the event marketing plan.